I have a client that is trying to set up Distribution for an intelligence report (Sage 100). She is able to select 'Use my outlook profile' in Distribution Settings. However, when she selects Manage Instructions, she gets the error shown in Error_1.png. If she clicks OK and tries to set up an instruction, she gets the error shown in Error_2.png.

I can't find this error in the knowledge base or community. A google search finds a reference to this error related to sql server and ssms. I know they have a sql server database. Could that fix resolve her intelligence issue? If not, does anyone have any ideas?



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Hi Suzanne,

This seems like it is not common issue I will suggest to log a call so that they can assist you. please use this email: Financials (CSS) financials.na@sage.com


Try searching using "object reference not set to an instance" here. I found 3 pages worth.


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