My Intelligence Reporting has started acting strangely.

It will not launch the Financial Report Designer with the task pane and BI Tools ribbon unless I already have a blank page of Excel open.

In Excel, under Options, Report Designer Add-in 1.2.0 (Custom Task Pane Helper) will show as active in a regular Excel window with no IR reports.

But if I run a report from the Report Manager without Excel open, that Add-in is not in Options, is not a disabled Add-in, and is not in the COM Add-ins menu.

  1. I do not have Office 365 installed
  2. Uninstalled and reinstalled, Sage 50 US, Office 2016 (many times), and Intelligence Reporting
  3. Installed the Excel 2016 Compatibility pack
  4. Both Excel and Sage 50 US are running as Admin
  5. Standalone computer
  6. No special characters in company name

I noticed this problem after installing Sage 50 Canada 2018. Not sure if it's the cause, but it's the only change that I'm aware of on this computer.

Since then, I've uninstalled Sage 50 Canada, but the problem persists.

Any suggestions would be appreciated.

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Hey Ismail

Let me know when you have time for a remote session to fix this


I have a similar problem. Can you help me too?

Hello Nurit

The issue was resolved in an office update

Have you installed the latest office updates?

Yes - I am on automatic updates and I just double checked and I am up to date.


- Remove intelligence reporting (from the list of installed windows programs)

- Run a repair on office (with sage 50 closed)

- Reboot machine

- Reinstall intelligence reporting (just clicking on it from within sage 50 will reinstall the latest version)

- Run your reports


Now I don't even get an Excel report - instead get

"Unable to get Add property of the Workbooks class"

Hey Nurit,

After applying the update David mentioned, I also reinstalled Sage 50 US to a new program path and that fixed the problem for me.

If you're not sure how to do this, please send me an email and we can take a look at it.


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