Elaine Marshall
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Error 462
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Hi - we have recently upgraded to Sage 2017 with Excel 2016 and when running reports in BI we "often" get error 462... it is intermittent in nature as sometimes they work... often we get a run of 3…Continue

Started this discussion. Last reply by Gabriela Yates Jun 20.

 

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Gabriela Yates replied to Elaine Marshall's discussion Error 462
"Thanks for this. We also had a user suddenly having 'Error 462 The remote server machine does not exist or is unavailable.' as an intermittent error on our hosted (Citrix) server. We hadn't changed anything, so it is still a mystery…"
Jun 20
Jim Smith replied to Elaine Marshall's discussion Error 462
"Sage Support suggested it is a resource issue on the server, so I may increase the RAM on the apps server to see if that solves the problem. "
Dec 16, 2017
Elaine Marshall replied to Elaine Marshall's discussion Error 462
"Thank for the reply Jim.  We are no further ahead, We have more than one server - so I decided to run BI on a server where no other excel.exe's would be active - basically not the Term Server I launch Excel in "run as…"
Dec 16, 2017
Jim Smith replied to Elaine Marshall's discussion Error 462
"Having this problem with Sage 300 2018 now, too. I strongly suspect it has something to do with the Report Designer as this problem seems to only be happening on reports using the Designer (even the out of the box reports). Working with Sage Support…"
Dec 14, 2017
Elaine Marshall posted a discussion

Error 462

Hi - we have recently upgraded to Sage 2017 with Excel 2016 and when running reports in BI we "often" get error 462... it is intermittent in nature as sometimes they work... often we get a run of 3 reports and then we get the error.  Once we get the error then nothing works.  We log out back in & try again.Excel is version 2016 (16.0.4549.1000) 64-bitSage is 2017 with PU3Any advice on how to approach this issue?Thank youSee More
Dec 14, 2017
Elaine Marshall is now a member of The Sage Intelligence Community
Jul 15, 2016

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