By launching Report Manager it would re-create the svd automatically, however this would not include any customization's that the customer may have done on reports.
All custom reports will have to be re-created…"
I had a chat to our Support Team here at Sage Intelligence.
There could be a few things that would be causing this issue:
1) The version of Excel that the report was created on is newer than the one you are currently on
2) The version of…"
I will have a chat to our support team here and let you know the feedback. In the meantime Tech Support will be able to check this out and maybe do a remote session to view the issue.
With regards to the report that does not show the Report Distribution Tools, was that report created of a Report Designer Template?
The Report Distribution Tools options will show for a report when its created from a Report Designer…"
This error is probably related to keyboard and System Locale settings regarding date formatting on the users machine.
Please check out the settings and change it to match the date format type in Report Manager/System…"
That error could be caused as your Transactions worksheet could be hidden in the template and not only hidden at report runtime.
Please try this solution:Launch the Report Manager, then open your report template in design mode then…"
Also check out the attached image of how the licensing ties into each module for SI.
Note that there is a slight variation on Citrix/Terminal Services environments, check this link out for more…"
After looking at the below comments, the fact that the list of reports do not come through points to failure with the connection/retrieval.
Please could you try on a un-monitored connection(3G/LTE). If this works, then this points…"
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